Frequently Asked Questions
How can I track my order?
As soon as tracking information is available, it is linked to your order and can be used to track the shipment of your package.
Can I modify or cancel an order?
Please contact us as soon as possible. A modification is no longer guaranteed once preparation or shipping has begun.
Why might my order arrive in multiple packages?
Some items may be shipped from different logistics centers. Therefore, they may arrive separately at no additional cost for this separation.
What should I do if my product arrives damaged?
Contact us with your order number and photos of the product and its packaging so that we can review the request.
Are payments secure?
Payment is processed via the payment methods enabled on our Shopify store, and payment information is handled by the relevant payment providers.